Refund policy
RETURN & REFUND POLICY
Hana does not offer cash refunds.
Exchanges are accepted only in the case of a genuine defect or incorrect item, reported within 48 hours of delivery with supporting images.
Exclusions
The following are not eligible for return or exchange:
• Made-to-order or customized pieces
• Stitched or altered garments
• Sale items
• Worn, washed, or used products
Exchange Terms
Approved exchanges are subject to quality inspection and will be offered as:
• A size exchange (subject to availability), or
• Store credit valid for 15 days
Return shipping is borne by the customer.